Applicable to : Participating Hotels

1. This voucher is applicable for a complimentary room upgrade to the next room category (up to Club level i.e., Suite rooms and above are excluded) at a Participating Hotel and is subject to hotel availability. Club access is included in the event of upgrading to the Club room during the stay..
2. This voucher is applicable for room stay duration not more than 7 nights.
3. This voucher is only applicable for direct bookings via the Shangri-La website, Shangri-La Circle mobile app, Shangri-La WeChat mini programme, official Shangri-La telephone reservation hotline, or a Participating Hotel. Bookings under Complimentary Room and Staff Rate are not applicable.  
4. This voucher must be presented upon check-in during the validity period only. No validity period extensions are allowed.
5. Members are required to contact Shangri-La Circle Member Services via telephone or email prior to arrival to redeem the voucher and quote voucher IDs.
6. This voucher is only applicable to the room physically occupied by the Member. 
7. This voucher is exclusive for the recipient and membership number associated when the voucher was issued. An individual who has multiple accounts enrolled and with multiple vouchers issued shall only entitle the offer once. Vouchers issued from duplicate account will become invalid once the profiles are merged.
8. This voucher cannot be used in conjunction with other offers or promotions and cannot be transferred, replaced, or exchanged for cash or other products.
9. No amendment or cancellation is allowed upon voucher redemption.
10. Subject to applicable laws, all interpretations of the terms and conditions of this voucher shall be at the sole and absolute discretion of Shangri-La International Hotel Management Limited (the "Company"). However, this clause shall not be applicable to hotels in People's Republic of China. 
11. Subject to applicable laws, the Company reserves the right to modify the offer on this voucher and amend the terms and conditions stated herein at any time. This voucher is also subject to Shangri-La Circle Terms and Conditions.